1. About This Policy
This Cookie Policy explains how cookies and similar technologies are used on www.ekohotels.com (the "Website") and the choices available to you. The organisation responsible for the use of these technologies is Eko Hotels Limited ("Eko Hotels & Suites", "we", "us"). Please read this policy together with our Privacy Notice.
2. What Are Cookies and Similar Technologies?
Cookies are small text files placed on your device when you visit a website. Similar technologies include local storage, session storage, pixels and scripts that store or read information on your device. In this policy, "cookies" includes these similar technologies.
- First-party cookies are set by the website you are visiting. Third-party cookies and technologies are set or used by another organisation, for example the provider of a map, chat or booking feature.
- Session cookies are deleted when you close your browser. Persistent cookies remain for a set period or until you delete them.
3. How We Use Cookies
Our Website uses both first-party and third-party cookies and similar technologies. We use them to operate and secure the Website and to remember your cookie choices. With your consent, we also use them to provide optional features, such as our chat and booking assistant, interactive maps and virtual tours, and to understand how the Website is used.
Strictly necessary cookies are used without consent because the Website cannot function properly without them. All other cookies are used only if you agree.
4. Cookie Categories
| Category | Description | Your consent |
|---|---|---|
| Strictly Necessary | Needed for core website functions such as security, network stability, accessibility and remembering your cookie choices. The Website cannot work properly without them. | Always active |
| Functional / Preferences | Enable optional features and remember your settings, such as the chat and booking assistant, maps and virtual tours. | Only with your consent |
| Analytics / Performance | Help us understand how visitors use the Website so that we can measure and improve its performance. | Only with your consent |
5. Third-Party Technologies
Some features of our Website are provided by third parties, which may set cookies or store information on your device when the feature loads. These include our chat and booking assistant (Asksuite), tools from The Hotels Network, maps (Google Maps), virtual tours (Klapty), tag management (Google Tag Manager), booking-related scripts (The Guestbook), website performance measurement (Cloudflare Web Analytics) and our online booking platform (SynXis). These providers process information in accordance with their own privacy notices.
6. Cookies and Technologies Used on This Website
| Technology | Provider | Purpose | Category | Cookie / storage name | Duration | First / third party |
|---|---|---|---|---|---|---|
| Cookie consent record | Eko Hotels & Suites | Remembers your cookie choices | Strictly Necessary | eko_cookie_consent | 12 months | First party |
| Chat and booking assistant | Asksuite | Chat and booking assistance; includes a security cookie | Functional / Preferences | cf_clearance; registeredAccess (session storage, see below). Other cookies: to be confirmed in DevTools | cf_clearance: up to 1 year. registeredAccess: browser session. Other cookies: to be confirmed | Third party |
| Hotel website tools | The Hotels Network | Tools that support the booking journey, such as price comparison and personalised messages | Functional / Preferences (proposed) | thn_id (local storage and session storage) | Local storage: until cleared. Session storage: end of browser session | Third party |
| Maps | Google (Google Maps) | Displays location maps | Functional / Preferences | to be confirmed | to be confirmed | Third party |
| Virtual tours | Klapty | Displays virtual tours of our hotels | Functional / Preferences | Not seen on the pages checked (home, hotel, contact, gallery). Confirm whether still in use | to be confirmed | Third party |
| Tag management | Google (Google Tag Manager) | Manages scripts used on the Website. It currently loads the booking-rewards script described below | Functional / Preferences (proposed) | None set directly by the tag manager | Not applicable | Third party |
| Booking-related scripts | The Guestbook | Direct-booking rewards messaging and member sign-in shown alongside our booking engine | Functional / Preferences (proposed) | show_gopher and user_from_dmo (session storage, set only when specific link parameters are present). Script not seen loading on the pages checked; other items to be confirmed | Browser session. Other items: to be confirmed | Third party |
| Website performance measurement | Cloudflare (Cloudflare Web Analytics) | Measures website performance | Analytics / Performance | Analytics script not seen on the pages checked. Confirm whether still in use; Cloudflare states it uses no cookies or local storage for analytics | Not applicable | Third party |
| Online booking platform | SynXis | Processes online reservations | to be confirmed | to be confirmed | to be confirmed | Third party |
| Session storage item | Asksuite | Supports the chat and booking assistant during your visit | Functional / Preferences | registeredAccess (session storage) | Browser session | Third party |
7. Your Choices
When you first visit the Website, a banner allows you to Accept All, Reject Non-Essential or Customise your choices by category. Non-essential cookies are not used unless you agree.
You can change your choices or withdraw your consent at any time by selecting Cookie Settings in the Website footer. Withdrawing consent does not affect any use that took place before you withdrew it. If you choose not to allow some categories, certain features, such as chat, maps or virtual tours, may not be available.
You can also block or delete cookies through your browser settings. Blocking strictly necessary cookies may affect how the Website works.
8. Changes to This Policy
We may update this policy when the technologies we use change. When we do, we will update the effective date and, where appropriate, ask for your consent again.
9. Contact
For questions about this policy, please contact our Privacy Contact at sales@ekohotels.com or +234 1 2772700–25, or see the full contact details in our Privacy Notice.